Helpdesk Technician - Night Shift Only

Role summary As a Helpdesk Technician on the night shift at Ankabut ISP, you will be a crucial part of our customer support team, providing assistance and resolving technical issues for our customers during the night hours. Your dedication and expertise will ensure that our clients receive exceptional helpdesk support, enhancing their experience with our services. Duties and responsibilities Provide efficient and responsive helpdesk support to customers during the night shift. Troubleshoot and resolve technical issues related to internet connectivity, network configuration, and software problems. Offer guidance and solutions to customers' inquiries and concerns, ensuring their satisfaction and understanding. Document and track customer issues, resolutions, and follow-up actions accurately in the helpdesk system. Collaborate with the day shift team to ensure a seamless transition of support and information. Keep up to date with the latest technologies, products, and services to provide effective support and assistance. Contribute to the development and maintenance of a knowledge base for common technical issues and resolutions. Escalate complex issues to senior technicians or other relevant departments as needed. Maintain a professional and customer-focused approach in all interactions with clients. Job requirements Bachelor's degree in Computer Science or a related field is preferred. Relevant experience in helpdesk support, technical support, or a related role is an advantage. Strong problem-solving skills and the ability to work independently during night hours. Knowledge of networking, computer hardware, and software. Excellent communication and customer service skills. Ability to work effectively in a fast-paced and dynamic environment. Willingness to work exclusively during night shifts to provide 24/7 customer support.