Sales and Marketing Manager

Job Summary Job Description: The Branch Sales and Marketing Manager is responsible for planning, leading, and supervising all sales and marketing activities of the Kandahar Branch. The role focuses on achieving sales targets, expanding the customer base, developing strong customer relationships, and increasing market share. The position also ensures effective team leadership, market analysis, and compliance with company policies while providing regular performance reports to the Head Office. Key Responsibilities: 1. Sales Planning and Business Development Develop monthly, quarterly, and annual sales and marketing plans based on the company's approved objectives. Identify potential customers and expand the company's customer network. Identify business opportunities and recommend market expansion strategies. Prepare sales forecasts based on market trends and customer demand. Recommend promotional campaigns, sales incentives, and discount programs within company policies. Build and maintain business relationships with hospitals, clinics, laboratories, pharmacies, and other public and private organizations. 2. Sales and Marketing Operations Management Plan, organize, lead, and supervise all sales and marketing activities of the branch. Lead, supervise, train, and evaluate the sales and marketing team. Conduct regular meetings with the sales and marketing staff. Coordinate marketing campaigns, product promotions, exhibitions, conferences, and seminars. Ensure proper use of promotional materials and marketing tools. Perform other related duties assigned by the Head Office. 3. Customer Relationship Management Build, maintain, and strengthen relationships with existing customers. Ensure high customer satisfaction through regular follow-up and quality service. Handle customer complaints, suggestions, and feedback until they are resolved. Ensure that customer service standards are maintained by all sales and marketing staff. 4. Market Analysis and Performance Monitoring Monitor market conditions and analyze supply and demand trends. Monitor competitors' activities and recommend strategies to maintain the company's competitive advantage. Supervise the preparation of daily, weekly, and monthly sales and marketing reports. Evaluate the effectiveness of marketing campaigns and promotional activities. Monitor staff performance, identify areas for improvement, and recommend training programs. 5. Operational Coordination and Compliance Coordinate with the Warehouse, Logistics, Finance, and After-Sales Service departments. Ensure product availability and timely delivery of customer orders. Work with the Finance Department to follow up outstanding customer payments. Ensure compliance with the company's pricing policies. Review sales documents, contracts, quotations, and customer orders before submission. Ensure compliance with all company policies, procedures, and internal regulations. 6. Branch Leadership and Reporting Manage the branch's sales and marketing operations within the delegated authority. Identify business challenges, risks, and opportunities, and recommend practical solutions. Prepare and submit analytical and management reports to the Head Office. Protect the company's reputation by ensuring professional ethics and administrative discipline. Support the achievement of the branch's sales, market share, and profitability objectives. Working Conditions: Office-based with frequent field visits. Occasional travel to Districts, Provinces and client locations. Participation in medical exhibitions, conferences, and promotional events. Job Requirements Bachelor's Degree in Marketing, Business Administration, Economy or a related field. Master's Degree (MBA or Marketing) is preferred. Minimum 5 years of progressive experience in Sales or Marketing. At least 2 years in a managerial or supervisory role. Strong communication skills in all three languages (Pashto, Dari and English) are required for internal coordination, client communication, reporting, and professional correspondence.