Receptionist and Cashier

Role summary Serve as the first point of contact for visitors, customers, and business partners while ensuring a professional and welcoming front-office environment. The Receptionist & Cashier is responsible for managing reception services, handling incoming communications, coordinating visitor access, receiving customer payments, maintaining accurate cash records, and providing administrative support to ensure smooth daily operations. Duties and responsibilities Key Objectives · Provide exceptional customer service and professional front-office representation. · Ensure all visitors and communications are handled promptly and professionally. · Maintain accurate records of all cash receipts and daily financial transactions. · Support administrative operations through efficient coordination and documentation. · Protect company assets by ensuring proper cash handling and reporting procedures. Key Responsibilities A. Reception & Customer Service · Welcome visitors, customers, and business partners in a professional manner. · Register visitors according to company procedures. · Notify employees of arriving visitors. · Answer, screen, and direct incoming telephone calls promptly. · Respond to general customer inquiries or direct them to the appropriate department. · Maintain a clean, organized, and professional reception area at all times. B. Communication & Coordination · Receive, record, and distribute incoming mail, documents, and deliveries. · Schedule meetings and appointments for management when assigned. · Coordinate meeting room bookings and visitor arrangements. · Support communication between departments when required. · Assist with company events and administrative logistics. C. Cash Receiving & Financial Administration · Receive customer payments, deposits, and other authorized cash transactions. · Issue official company receipts for every payment received. · Verify payment amounts before issuing receipts. · Record all transactions accurately in the approved cash register, accounting system, or ERP/CRM. · Prepare and reconcile daily cash collection reports. · Submit collected funds and supporting documentation to the Finance Department according to company procedures. · Immediately report any cash discrepancies, shortages, or irregularities to management. · Maintain strict confidentiality and security of cash, receipts, and financial documents. · Ensure no unauthorized cash transactions are processed. D. Administrative Support · Maintain filing systems and office records. · Assist in preparing reports, letters, and administrative documents. · Monitor office supplies and coordinate replenishment requests. · Support document scanning, photocopying, and archiving. · Perform other administrative duties assigned by management. E. Customer Experience · Ensure every visitor receives courteous and professional service. · Maintain confidentiality of customer information. · Escalate customer complaints or concerns to the appropriate department promptly. · Represent PGL's values and professional image at all times. Job requirements Education · Diploma or Bachelor's Degree in Business Administration, Accounting, Management, or a related field preferred. Experience · 1–3 years of experience in reception, administration, customer service, cashiering, or office support. Technical Skills · Microsoft Office Suite. · Basic accounting and cash-handling procedures. · Experience with CRM, ERP, or accounting software is an advantage. · Office equipment operation (printer, scanner, photocopier). Core Competencies · Professional communication. · Customer service orientation. · Cash-handling accuracy. · Integrity and confidentiality. · Organization and time management. · Attention to detail. · Problem-solving. · Teamwork.