Female Call Center Representative

Role summary Kaisha Hospital is seeking a professional and service-oriented Female Call Center Representative to manage patient inquiries, schedule appointments, conduct follow-ups, and maintain accurate communication records. The selected candidate must communicate fluently in Dari and Pashto, use a respectful and reassuring tone, and protect patient confidentiality at all times. Duties and responsibilities ● Answer calls and messages through phone, WhatsApp, Messenger, and other approved channels, communicating professionally in Dari and Pashto. ● Provide accurate, approved information about services, working hours, location, and appointment procedures. ● Schedule, confirm, reschedule, and cancel appointments accurately, and send timely reminders. ● Follow up with interested patients, missed appointments, and existing patients in a respectful and non-pressuring manner. ● Record patient details, service interest, inquiry source, appointment status, and call outcome, and prepare accurate daily and weekly reports. ● Coordinate with reception, doctors, and management; calmly refer medical questions, complaints, or sensitive cases to the responsible department. ● Maintain strict confidentiality of patient information and follow hospital communication policies. Job requirements ● Female candidates only. ● High school graduation is required; a diploma or bachelor's degree in Business Administration, Communication, Healthcare, or a related field is preferred. ● Full proficiency in spoken Dari and Pashto; strong reading and writing ability in both languages is preferred. ● Previous experience in a call center, customer service, clinic, hospital, or beauty center will be given priority. ● Professional telephone manner, clear voice, active listening, and strong interpersonal skills. ● Basic computer skills, including Microsoft Office, Excel, email, WhatsApp, and social media inbox management. ● Ability to type and record information quickly and accurately. ● Patient, responsible, disciplined, punctual, and respectful behavior. ● Ability to remain calm under pressure, manage several conversations, and work toward response and appointment targets. ● Basic English language ability and familiarity with healthcare or cosmetic services are advantages. Core Competencies ● Customer-focused communication and patient handling ● Attention to detail and accurate recordkeeping ● Problem-solving, teamwork, and responsible follow-up ● Respect for confidentiality and professional boundaries