Branch Manager

Role summary The purpose of the Branches Manager is to achieve quality business growth for Aurum Afghanistan’s branch within assigned territory. The responsibilities incorporate Customer Service, marketing, sales and generate new business leads for Aurum Afghanistan EMI & MFI existing and new customers. Duties and responsibilities Providing introductory information to exist and new customers Ensuring that customers are satisfied with products or services of Aurum Afghanistan EMI & MFI. Letting customers or clients know about additional products or services Letting customers or clients know about Aurum Microfinance products and services. Escalating queries and concerns. Maintain adequate customers filing system in the branch. Participates in various marketing campaigns. Identifies internal and external business development opportunities. Generate sales leads for Top up and Aurum Afghanistan products. Monitoring Aurum Afghanistan Transaction within the branch. Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers/clients and the community. Responsible for overall operation of the branch Maintain and update customer contact bases and ensure achievement of all promotional sales targets through effective sales referral process. Ensure compliance to all cash transactions according to required procedures and performance standards and assist to balance all transactions at end of shift. Monitor and ensure compliance to branch cash control and security requirements and maintain knowledge on all company products and services and update knowledge when required Manage cash or branch working capital in coordination with Branch Cashier. Work as cashier replacement during cashier leave period. Prepare Daily, Weekly and Monthly Retail performance reports for submission to operations department Identify current and prospective sales and expansion opportunities Develop forecasts, financial objectives and business plans Meet business goals and targets Bring out the best of branch’s personnel by providing training, coaching, development and motivation Any other tasks/ assignment to be provided by the line manager Job requirements EDUCATION AND EXPERIENCE Minimum of a Degree in Business Administration, Operations and Commerce or a related field. Minimum 5 years experience at Customer Services or Sales environment. Computer Knowledge in MS Excel, Word, Power Point, Digital Payments Systems and outlook. SKILLS & COMPETENCIES Excellent Customer Service and strong interpersonal skills. Excellent written and verbal communication skills. Self – motivated, flexible and able to work with negligible supervision. Team player Good time-management skills Great interpersonal and communication skills Familiarity with industry’s rules and regulations Computer literate and comfortable using Applications: Merchandising. Product Knowledge. Finance. Accountability. Dependability. Attention to Detail.