NOC Officer

Job Summary Monitor network infrastructure, devices, and connectivity using NOC monitoring and management tools. Assist with the monitoring and troubleshooting of Cisco routers, switches, firewalls, and other network devices. Identify network outages, latency, packet loss, and connectivity issues and escalate complex incidents to senior network engineers. Perform basic network troubleshooting using TCP/IP, VLANs, routing, switching, DNS, DHCP, and subnetting concepts. Assist with Cisco device configuration, including VLANs, trunking, access ports, routing protocols, and interface configuration . Monitor network alerts and respond to incidents according to established NOC procedures and SLAs. Perform first-level fault isolation and document troubleshooting steps and resolutions. Maintain accurate records of network incidents, changes, device status, and maintenance activities. Assist with network performance monitoring and identify recurring connectivity or performance issues. Coordinate with network engineers, system administrators, and service providers to resolve network incidents. Support scheduled network maintenance, configuration changes, and device upgrades under supervision. Use Cisco IOS commands and diagnostic tools to verify device health and troubleshoot network problems. Escalate critical incidents promptly and provide clear technical information to senior engineers. Follow network security, change-management, incident-management, and operational procedures. Prepare and update network documentation, topology information, and technical reports. Job Requirements Education & Certifications Diploma, GED, or bachelor's degree in Information Technology, Computer Science, Networking, or a related field. Cisco Certified Network Associate (CCNA) certification preferred. Cisco Certified Network Professional (CCNP) certification preferred or an equivalent level of networking knowledge. Relevant networking certifications such as CompTIA Network+ are an advantage. Technical Skills Good understanding of TCP/IP, OSI model, IPv4/IPv6, subnetting, DNS, DHCP, NAT, and ARP . Knowledge of Cisco routers and switches and basic Cisco IOS configuration. Understanding of VLANs, trunking, STP, EtherChannel, and inter-VLAN routing . Basic knowledge of routing protocols such as OSPF, EIGRP, and BGP . Ability to perform first-level network troubleshooting and fault isolation. Familiarity with network monitoring and ticketing systems. Basic understanding of network security, firewalls, VPNs, and access control. Ability to use tools such as ping, traceroute, nslookup/dig, and Cisco show/debug commands . Understanding of network monitoring, incident management, escalation procedures, and SLA requirements. Professional Skills Strong problem-solving and analytical skills. Good written and verbal communication. Ability to document incidents and troubleshooting activities accurately. Ability to work under pressure and respond to network incidents promptly. Willingness to work 24/7 shifts, including nights, weekends, and public holidays , where required. Ability to work effectively with network engineers, system administrators, service providers, and other IT teams.