intern

Role summary The Call Center Intern will support the Call Center and Customer Service team in handling customer inquiries, providing accurate information, recording customer feedback, and directing complaints or requests to the relevant departments. The intern will gain practical experience in customer service, communication, call handling, data recording, and basic microfinance operations while supporting the organization in maintaining high-quality customer service. Duties and responsibilities Key Responsibilities The Call Center Intern will: Receive and respond to customer calls in a professional and respectful manner. Provide customers with basic and accurate information about the organization's products, services, branches, and procedures. Direct customer inquiries and requests to the appropriate department or staff member when necessary. Record customer inquiries, complaints, feedback, and requests accurately in the designated system or log. Follow up on assigned customer requests and ensure timely communication. Assist in identifying frequently raised customer concerns and report them to the supervisor. Maintain confidentiality of customer and organizational information. Support customer satisfaction surveys and other customer-service activities. Assist the Call Center team with data entry, reporting, and documentation. Make outbound calls when assigned, including customer follow-up and information collection. Escalate serious complaints, suspected fraud, or sensitive customer issues to the supervisor immediately. Follow the organization's Code of Conduct, customer protection principles, and internal policies. Perform other related duties assigned by the supervisor. Key Deliverables During the internship, the Call Center Intern is expected to: Maintain accurate records of customer calls and inquiries. Provide timely and professional responses to customers. Properly register and escalate complaints and unresolved issues. Support the preparation of basic call center reports. Maintain confidentiality and proper handling of customer information. Contribute to improving customer service through professional communication and feedback Job requirements Requirements High school graduate. Basic knowledge of using a computer, including MS Office (Word, Excel) and email. Good organizational and time management skills. Ability to communicate clearly and politely, both verbally and in writing. Willingness to learn and take direction from supervisors. Ability to work well in a team and maintain a positive attitude. Honest, reliable, and responsible with assigned tasks.