Representative- ATOMA Store (Kabul , Shahr-e-naw)

Role summary To deliver exceptional customer service by facilitating seamless access to products and services, including SIM sales, re-registration, account support, and issue resolution, while ensuring compliance with company policies and enhancing customer satisfaction. Duties and responsibilities Key Tasks 1. Sales of ATOMA products & services. 2. Providing services to customers based on customer' queries. 3. Newline/ATOMA Pay Registration. 4. Re-registration 5. SIM Swap. 6. Addition & Cancelation of VAS services to customer. 7. Customer Education on ATOMA P&S. 8. Complaint handling via TT system. 9. Performing ownership & security checkup (customer information view in TT & Webcare). 10. SIM Swap with declaration based on security check. 11. Contract Change. 12. Onboarding new ATOMA Pay customers. 13. Customer education on ATOMA Pay. 14. ATOMA Pay cash in/cash out. 15. Any other KPI relevant to ATOMA Pay 16. Work as a receptionist: Receive customers, welcome them, and guide them accordingly. Job requirements Education: 12th graduate, bachelor's to be preferred Experience : 1–2 years experience in customer care or sales Training : Introductory and intermediate telecoms training Customer care training Product knowledge Teamwork and cooperation, Customer focus Negotiating Microsoft word and Excel Fluent in both local languages Pashto and Dari; and a good command of English Able to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise Able to maintain confidentiality as related to subscribers' data Able to take initiatives Good communication skills Analytical skills Knowledge of GSM technology and services Understanding of the Afghan customer