Customer Support Officer

Role summary We are looking for a motivated and responsible Customer Support Officer to join our team. The ideal candidate should have a degree in Computer Science, strong knowledge of networking, strong communication skills, and the ability to assist customers and resolve their technical issues effectively. Duties and responsibilities Respond to customer inquiries and provide support. Identify and resolve customer issues. Provide information about company products and services. Follow up on customer requests and feedback. Record and report technical issues when necessary. Job requirements Bachelor’s degree in Computer Science. Network+ certificate CCNA certificate (plus point) Good communication and interpersonal skills. Strong problem-solving and teamwork abilities. Basic knowledge of computer systems and accounting software.