Field Operations Lead-ISP

Job Summary Job Summary: The Field Operations Lead - ISP leads and helps ISP technicians in Kabul and other provinces. This person does hands-on technical work, sets up networks from the start, and gives technical support on-site and remotely. The position is based in Kabul but requires frequent travel to provinces. This role reports directly to the Line Manager / Director. Job Requirements Key Responsibilities 1. Technical Support & Deployment (Hands-on Work) · Install and configure routers, switches, servers, and wireless access points (WAPs). · Set up and connect PTP Radios, PTMP Radios, and antennas (MikroTik, Ubiquiti airFiber, RocketDish, Tenda, TP-Link). · Prepare the initial technical setup and build new ISP networks from the start in each province. · Fix difficult technical problems on-site or remotely when regular technicians need help. · Do routine maintenance and check network equipment to stop internet down-time. · Work with the NOC team and core engineering team to solve major network issues. 2. Team Leadership & Supervision · Lead, manage, and train all ISP technicians working in the provinces. · Give daily tasks and schedules to the provincial technician teams. · Check the quality of work done by technicians to ensure it meets company standards. · Make sure all technicians follow safety rules and company procedures during site visits. 3. Reporting & Operations · Travel repeatedly to different provinces to supervise work and do installations. · Report directly to the manager about provincial project updates and team performance. · Write clear documents about new installations, network setups, and troubleshooting steps. · Check equipment inventory and tell the warehouse team what materials the provinces need.