Call for CVs (Conditional on Project Award): Case Manager/Master Trainer

Job Summary Job Purpose The Case Manager / Master Trainer will support the team to provide quality, child-centered case management services and build the skills of staff and community-based workers. The position will provide practical guidance on case management, conduct trainings and coaching, and help ensure that children and vulnerable individuals receive appropriate support and referrals. Key Responsibilities Provide regular technical support and guidance to Case Workers, Social Workers, and other relevant staff. Support staff to properly identify, assess, plan, follow up, refer, and close cases. Review case files and provide constructive feedback to improve the quality of case management and documentation. Support staff in handling complex cases and ensure timely referral to appropriate specialized services. Develop and deliver practical training sessions on case management, child protection, safeguarding, MHPSS, communication, and related topics. Lead Training of Trainers (ToT) sessions and support trained staff to effectively share their learning with colleagues and community structures. Prepare simple and practical training materials, presentations, exercises, and assessment tools. Provide follow-up coaching and mentoring after trainings to help staff apply their learning in their daily work. Conduct regular field visits to observe case management practices, identify challenges, and provide hands-on support. Work with relevant teams and service providers to strengthen referral pathways and coordination. Promote a child-centered, safe, respectful, and confidential approach in all case management activities. Monitor case management progress and contribute to regular program reports. Identify training and capacity-building needs and work with the MHPSS/Child Protection team to address them. Maintain confidentiality and ensure that sensitive case information is handled safely and appropriately. Carry out other related duties assigned by the supervisor. Job Requirements Qualifications and Experience Bachelor’s degree in Social Work, Psychology, Sociology, Education, Child Protection, or a related field. At least 3–5 years of relevant experience in case management, child protection, MHPSS, or humanitarian programs. Good practical experience in working with children, families, and vulnerable communities. Experience in training, coaching, mentoring, or facilitating learning for staff and community workers. Experience conducting Training of Trainers (ToT) is an advantage. Good understanding of child protection, safeguarding, referral systems, and case management principles. Strong communication, facilitation, coaching, and interpersonal skills. Good report-writing and computer skills, particularly MS Office. Ability to work respectfully with people from different backgrounds and maintain confidentiality. Willingness to travel to project locations and provide support to field teams. Fluency in English and relevant local languages is an advantage.