Customer Support Executive (Female)

Role summary The Customer Support Executive provides professional online support to customers through chat, email, and calls. She ensures timely issue resolution, accurate information delivery, and high customer satisfaction. Duties and responsibilities • Online Customer Support — Handle customer queries via chat, email, and remote call systems. • Ticket Management — Create, update, and close support tickets in CRM. • Email Support — Respond to customer emails with clear, accurate, and professional communication. • Live Chat Handling — Manage real ‑ time customer conversations and provide instant solutions. • Remote Call Handling — Attend inbound calls and make outbound follow ‑ ups when required. • Customer Issue Resolution — Troubleshoot basic problems and escalate complex cases. • Documentation & Reporting — Maintain daily logs, ticket status, and customer feedback reports. • Product Knowledge Updates — Stay updated on company services, policies, and workflows. • Quality & Compliance — Follow scripts, guidelines, and remote work standards. Job requirements • BCS degree (Bachelor in Computer Science). • 2 years of similar remote or call center experience. • Strong communication skills in English, Dari & Pashto. • Good understanding of CRM systems, ticketing tools, and online communication platforms. • Strong typing speed and professional writing skills. • Ability to manage time, multitask, and follow workflows. • Positive attitude, patience, and customer ‑ centric mindset.