Information Management and Analytics Analyst

Job Summary Afghanistan With more than 20 years of experience in the country, UNOPS Afghanistan focuses on providing maximum support to the people of Afghanistan through the delivery of projects and services that improve the lives of people in need. The UNOPS Afghanistan Country Office (AFCO) serves as an organizational mechanism to deliver a range of projects for which UNOPS has been designated as the implementation agency. At present, UNOPS AFCO activities cover a range of sectors including humanitarian, basic human needs, cash for work, infrastructure, development, procurement and HR services. The functional objective of UNOPS AFCO is to contribute to improving the lives of girls, boys, men and women living in Afghanistan. The aim of UNOPS AFCO is to provide efficient and cost-effective implementation services on behalf of all our partners to support the humanitarian response and development of the country. UNOPS AFCO’s mission is to exceed the expectations of all stakeholders in the delivery of AFCO services, at all times, in all places, in all circumstances, in order to improve the lives of Afghans in need. Job Requirements Job Specific Context This position is operates within the Afghanistan Country Office (AFCO) under the Programme Implementation Unit of the Afghanistan's Community Resilience and Livelihood Project (ACRLP). The role is critical for the operationalization, maintenance, and management of MIS databases, websites, and applications, ensuring smooth data operations for a large-scale community resilience program. Under the direct supervision of the ICT Specialist, the Information Management Officer will be responsible for the operationalization, maintenance and management and smooth operations of the databases, websites and applications.The incumbent will provide essential support and training to Facilitating Partners (FPs) and private contractors on the use of the Management Information System (MIS), directly contributing to the efficiency and effectiveness of humanitarian and development efforts in Afghanistan. Role Purpose The Information Management Officer is responsible for the design, development, maintenance, and operational use of the Management Information System (MIS) and related data systems for the ACRLP project. S/he ensures effective integration with external systems, manages data quality, provides operational support and training to partners, and supervises MIS support staff. This role is crucial for enhancing the quality and accessibility of project data, facilitating timely reporting, and strengthening transparency and financial oversight to ensure program effectiveness and accountability. Functions / Key Results Expected 1. MIS Design, Development, and Maintenance Design, develop, maintain, and improve MIS databases, spreadsheets, and related data management processes, including data collection, cleaning, validation, and verification. Ensure effective integration of the ACRLP MIS with external systems (oneUNOPS and AIB MIS), in collaboration with the ICT Specialist and relevant technical teams. Support data extraction, reporting, and analysis using SQL queries and scripts, and contribute to the development of dashboards and automated reports. Ensure data quality through systematic cleaning, validation, transformation, and verification processes. Oversee the collection, verification, and analysis of data from multiple sources and maintain structured digital archiving systems to ensure traceability and transparency. Maintain, troubleshoot, and continuously improve the MIS system to ensure optimal performance, accessibility, and data security. Design and implement backup and disaster recovery procedures, ensuring regular and secure database backups Support implementation of system updates, patches, and SQL scripts. 2. Operational Support and Coordination Provide day-to-day operational support to Facilitating Partners (FPs), including troubleshooting, user guidance, and issue resolution. Ensure smooth MIS operations across field users and stakeholders. Coordinate and supervise MIS support staff, including GIS Associates and Data Entry Assistants, through task assignment, follow-up, and quality assurance. Ensure accurate, timely, and standardized data entry by Data Entry Assistants. Provide technical guidance to GIS Associates on spatial data processing and map production using GIS tools. Support capacity-building activities for staff and partners on MIS tools, data collection, GIS, and reporting. Assist the Finance team in MIS-based reporting, including support to the draw notice process and expenditure tracking. Produce reports, visualizations, charts, and thematic maps in collaboration with project teams to support decision-making. Attend coordination and management meetings in the absence of the ICT Specialist, ensuring continuity in technical representation and communication. Contribute to the preparation of user manuals, SOPs, and technical documentation for MIS processes and workflows. Skills Data Analysis, Data Quality, Data Visualization, Database Design, Information Management, Quality Assurance Competencies Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. Education Requirements Required Completion of secondary school is required. Desired A first-level university degree (e.g. Bachelor) in Information Technology, Computer Sciences, Programming, or equivalent. Experience Requirements Required 11 years of relevant experience in information management, database administration, or related fields with a secondary school diploma is required. Desired 7 years of relevant experience in information management, database administration, or related fields with a Bachelor's degree. Experience with web design and database programming/administration skills (familiarity with C#, HTML, .NET, ASP.NET WebForm, etc.). Knowledge of UN systems, policies, norms for Information management/ICT/database management. Experience of working in the UN/UNOPS. Understanding the Afghanistan context regarding data collection and management. Experience of working with community based projects and Humanitarian programs. Language Requirements Language Proficiency Level Requirement English Fluent Required