Information Technology Assistant part-time

Job Summary Main Purpose The IT Assistant is responsible for providing day-to-day technical support and maintaining MAGNA’s information technology systems and equipment to ensure efficient and uninterrupted operations. The role supports the installation, maintenance, troubleshooting, and security of IT hardware, software, networks, and communication systems, while assisting staff with technical issues and maintaining accurate IT asset records in coordination with the Logistics and Supply Department. I. Responsibilities: The Information Technology Assistant part-time responsibilities include: - Provide part-time IT support to all departments by responding to the needs and resolving technical issues in a timely manner. - Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other IT equipment. - Install, update, and maintain operating systems, software applications, antivirus software, and security patches. - Configure and manage user accounts, official email accounts, passwords, and user access permissions in accordance with organizational policies and HQ support. - Provide technical support for Microsoft Office applications, file management, and other approved software. - Configure, maintain, and troubleshoot local area networks (LAN), wireless networks, routers, switches, and internet connectivity. - Monitor the functionality and performance of IT systems and recommend improvements to ensure reliable operations. - Maintain an up-to-date inventory of IT equipment and assets, including asset tagging, tracking, maintenance records, and disposal documentation, in coordination with the Logistics and Supply Department. - Ensure regular backup of organizational data and support the implementation of IT security measures to protect organizational information and equipment. - Provide technical support during meetings, training, workshops, presentations, and virtual events, including the setup and operation of audiovisual and communication equipment. - Support staff in the use of communication and collaboration platforms, including Microsoft Teams, Zoom, and other approved applications. - Coordinate with external vendors and service providers for equipment maintenance, repairs, warranty claims, and technical services when required. - Provide basic IT orientation and guidance to new staff on the use of organizational hardware, software, email systems, and IT policies. - Document technical issues, maintenance activities, and support requests, and maintain accurate IT service records. - Support the setup, maintenance, and troubleshooting of office communication systems and internet services at field locations when required. - Ensure compliance with MAGNA's IT policies, procedures, and data protection requirements. - Perform any other IT-related duties assigned by the supervisor or management in support of organizational operations. Job Requirements Candidates must have the following qualifications · Bachelor’s degree in computer science, Information Technology, Software Engineering, Information Systems, or a closely related field. · Demonstrate experience in his/her technical area (minimum 2 years’ experience) · Fluency in Dari and/or Pashto; knowledge of English is preferred.