Help Desk Assistant

Job Summary Provide technical support to project beneficiaries by researching and answering questions, troubleshooting problems and maintaining facility performance to beneficiaries and non-beneficiaries. Provide answers to communities by identifying problems, researching answers and guiding communities through corrective steps. Being available at information desk full-time during the distributions. Detecting the inclusion and exclusion errors and reporting back to site supervisor and monitoring teams. Registering and reporting the most vulnerable HHs who are not listed and refer to receive assistance from the project supervisor. · Familiarity with SCOPE system and ability of registering beneficiaries in SCOPE. Any other assignment which is given by the line manager. Job Requirements Bachelor's degree in communication, public administration, social science or relevant fields. At least 3 years of relevant experience in Humanitarian Response Programs and related fields preferably in National & International Organizations (experience with WFP projects is a privilege) · Ability to resolve any issues during distributions. Effective communication skills. Fluent in written and spoken Dari, Pashto and English. · Familiarity with setting and usage of mPOS devices. Ability to use the computer and have knowledge in MS office package. Applicants with above qualifications from Sar-e-Pul province will be given priority.