Field Officer

Role summary The Field Officer is responsible for identifying, recruiting, and onboarding new agents and merchants while promoting the organization's mobile money services in assigned areas. The role includes conducting market mapping, collecting and verifying KYC documents, supporting account activation, maintaining strong relationships with agents and merchants, and providing ongoing field support. The Field Officer is also responsible for monitoring agent performance, ensuring compliance with company policies and regulatory requirements, reporting field activities and onboarding progress, maintaining accurate documentation, and performing other duties assigned by the Line Manager. Job Details: Identify and recruit potential agents and merchants in target locations. Conduct market mapping to find high – potential business areas. Promote mobile money services to prospective partners. Guide agents and merchants through the onboarding process. Collect and verify required documents (KYC). Ensure accurate data entry into onboarding systems. Conduct regular field visits to ensure active participation. Build strong relationships with agents and merchants. Support account activation and setup. Address issues, complaints, and operational challenges. Monitor activation rates and early-stage actively levels. Report onboarding progress and field insights to the line manager. Duties and responsibilities Identify and recruit potential agents and merchants in target locations. Conduct market mapping to find high – potential business areas. Promote mobile money services to prospective partners. Guide agents and merchants through the onboarding process. Collect and verify required documents (KYC). Ensure accurate data entry into onboarding systems. Conduct regular field visits to ensure active participation. Build strong relationships with agents and merchants. Support account activation and setup. Address issues, complaints, and operational challenges. Monitor activation rates and early-stage actively levels. Report onboarding progress and field insights to the line manager. Identify inactive agents and support reactivation efforts. Ensure adherence to KYC, AML, and company policies. Detect and reports suspicious or fraudulent activities. Maintain proper documentations of agents and merchants. Any other duties as may be assigned by the line manager from time to time Job requirements Diploma or Bachelor’ s degree in Business, Marketing, or related field 1-3 years of experience in sales, field operations, or mobile money/ fintech Qualifications: Familiarity with local markets and business environments Ability to travel frequently within assigned areas Strong communication and negotiation skills Highly motivated, responsible and able to work effectively as part of a team Job Location: Kabul, Balkh, Herat, Kapisa, Parwan, Nangarhar, Badghis, Panjshir Education: Diploma or Bachelor’ s degree in Business, Marketing, or related field