Operation Manager

Role summary The Operations Manager is responsible for planning, managing, and optimizing the daily operations of the 4Sough Marketplace to ensure efficient order fulfillment, excellent customer experience, and sustainable business growth. The role oversees cross-functional coordination between Sales, Customer Service, Production, Logistics (Qased Express), Finance, and Marketing to ensure orders are processed accurately, delivered on time, and customer satisfaction targets are achieved. The Operations Manager is accountable for improving operational efficiency, monitoring key performance indicators (KPIs), implementing Standard Operating Procedures (SOPs), managing operational risks, and driving continuous improvement across all business processes. The position also supports strategic initiatives, marketplace expansion, seller performance management, and operational scalability while ensuring compliance with company policies and service standards. Duties and responsibilities 1. Operational Management Plan, organize, and supervise the daily operations of the 4Sough Marketplace. Ensure all departments operate according to approved SOPs and company policies. Monitor daily operational activities and resolve issues promptly. Lead daily operational meetings and assign priorities. Ensure orders are processed accurately and on time. Monitor order cancellations and identify corrective actions. Improve order fulfillment efficiency and customer satisfaction. Supervise seller onboarding and activation. Build and maintain strong relationships with marketplace sellers. Ensure product prices, stock availability, and product information are regularly updated. Monitor seller performance and recommend improvements. Conduct regular seller meetings and field visits. Ensure timely confirmation of customer orders. Monitor customer complaints and ensure quick resolution. Improve customer satisfaction and retention. Ensure service quality standards are maintained. Supervise product uploads and quality of listings. Ensure product prices and stock are updated regularly. Coordinate product photography and content management. Monitor product quality standards. Lead, motivate, and supervise the operations team. Assign daily responsibilities and monitor productivity. Conduct performance evaluations and coaching sessions. Promote teamwork and accountabili Job requirements Education Bachelor's degree in Business Administration, Management, Supply Chain, Logistics, Marketing, or a related field. A Master's degree is an advantage. Experience Minimum 3–5 years of experience in operations management, marketplace operations, e-commerce, logistics, or retail. Experience managing cross-functional teams. Experience in customer service, logistics, or supply chain operations is preferred. Technical Skills Strong knowledge of operational management and process improvement. Experience with ERP, CRM, or Marketplace Management Systems. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Ability to analyze operational data and prepare management reports. Knowledge of KPI monitoring and performance measurement. Leadership & Management Skills Strong leadership and team management abilities. Excellent planning and organizational skills. Ability to make timely operational decisions. Strong problem-solving and analytical thinking. Ability to manage multiple projects simultaneously. Experience in developing and implementing SOPs and SLAs. Communication Skills Excellent verbal and written communication skills. Strong negotiation and relationship management skills. Ability to coordinate effectively with internal departments, sellers, logistics partners, and external stakeholders. Ability to prepare professional reports and presentations. Personal Competencies Customer-focused mindset. Results-oriented with strong attention to detail. High level of integrity and professionalism. Ability to work under pressure and meet deadlines. Proactive, self-motivated, and adaptable. Strong time management and decision-making skills. Submission guidelines Interested candidates who meet the above requirements are invited to submit the following documents: Updated Curriculum Vitae (CV)/Resume Cover Letter Copies of Educational Certificates Copies of Relevant Experience Certificates (if available) Please send your application to: 📧 pm@4sough.com cc: mobini.engineer@gmail.com Subject Line: Application – Operation Manager Application Deadline: [30-Aug-2026] Only shortlisted candidates will be contacted for interviews. 4Sough Marketplace is an equal opportunity employer and encourages qualified candidates to apply.