IT Technician

Role summary Gigalight Internet Service company is seeking for young and talented individual as IT Technician for the following purpose: The primary objective of this role is the installation and configuration of PTP/PTMP services, troubleshooting network issues, and resolving technical problems either remotely or on-site in the shortest possible time. Note: Gigalight company is also hiring trainees, Individuals who recently graduated from computer science faculty can apply send their CV mentionoing trainee Duties and responsibilities • Ability to install PTP and PTMP links. (QRT5, LHG5, UBNT devices etc.. • Install internet links and provide network consultation services to clients, assist them in troubleshooting and resolving issues. • Install devices on telecom towers. • Ability to install and configure network devices (Router, Switch, Rack, etc.). • Evaluate office technical equipment for diagnosis, repair, and installation in the network. • Record and maintain customer troubleshooting forms, and share issue-resolution timelines with the customer and the company. • Install links and connect technical equipment according to predefined plans and schedules in due time. • Analyze issues in links or technical devices to determine and implement the best possible solutions promptly. • Prepare and hand over training files/instructions to customers for better usage of the network. • Visit customer sites to inspect technical devices, diagnose problems, and resolve them as quickly as possible. • Maintain and support all installed links. • Inspect, audit, and review company equipment installed at customer locations to prevent future issues and provide recommendations for network improvements. Job requirements • Bachelor’s degree in Computer Science • CCNA • MTCNA • Familiarity with Mikrotik CCR routers • Strong knowledge of Mikrotik, UBNT, Ubiquiti, and Mimosa devices